TRUST PILL PHARMACY (TRUSTPILL VENTURES)
At Trust Pill, customer satisfaction is our highest priority. We are committed to providing safe, reliable, and transparent healthcare services through our online pharmacy and healthcare platform.
This Grievance Redressal Policy ("Policy") outlines the mechanism established by Trustpill Ventures ("Trust Pill", "Company", "We", "Us", or "Our") for addressing complaints, concerns, feedback, and grievances raised by customers regarding products and services purchased through the Trust Pill website, mobile application, or associated platforms.
This Policy has been formulated in accordance with the provisions of the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020.
Business Name: Trustpill Ventures
Nature of Business: Online Pharmacy and Healthcare Technology Platform
Services Offered:
Customer Support:
All requests will be reviewed and addressed as promptly as possible.
This Policy aims to:
Trust Pill treats every customer complaint seriously and strives to resolve all concerns fairly, efficiently, and courteously.
For the purpose of this Policy, a grievance may include complaints relating to:
The following shall generally not be considered grievances:
Trust Pill encourages customers to first contact Customer Support for quick resolution of concerns.
Customers may raise grievances through:
All requests will be reviewed and addressed as promptly as possible.
Website: Through the Contact Us section available on the Trust Pill website.
In accordance with applicable laws, Trust Pill has appointed a Grievance Officer responsible for handling customer complaints and ensuring timely resolution.
Name: Mr. Subhajit Bose
Designation: Grievance Officer
Email: support@trustpill.in
Phone: +91 93304 26794
Working Hours: Monday to Saturday, 09:00 AM to 09:00 PM IST
Upon receipt of a grievance:
Trust Pill shall make its best efforts to resolve customer grievances as quickly as possible.
The expected timelines are:
| Activity | Timeline |
|---|---|
| Complaint Acknowledgement | Within 48 Hours |
| Preliminary Investigation | Within 7 Business Days |
| Final Resolution | Within 30 Days |
Certain cases requiring investigation from logistics partners, pharmacy partners, payment gateways, healthcare providers, or regulatory authorities may require additional time.
A grievance shall be considered resolved and closed when:
If a customer is dissatisfied with the resolution provided by the Grievance Officer, the matter may be escalated to the Nodal Officer.
Name: Mr. Subhankar Nath
Designation: Nodal Officer
Email: nodal.trustpil@gmail.com
Trust Pill shall respond to escalated complaints within 7 business days of receipt.
To facilitate efficient resolution, customers are requested to:
Customers may request information relating to:
Such requests may be directed to: support@trustpill.in
This Policy is in addition to and does not limit any rights available to customers under:
Trust Pill shall maintain records of:
Such records may be maintained in accordance with applicable legal and regulatory requirements.
Trust Pill reserves the right to amend, modify, or update this Grievance Redressal Policy at any time.
Updated versions shall be published on the Trust Pill website and become effective immediately upon publication.
Customers are encouraged to review this Policy periodically for updates.
For any grievance, complaint, feedback, or assistance, please contact:
Trust Pill Customer Support
All requests will be reviewed and addressed as promptly as possible.
By using Trust Pill's services, you acknowledge that you have read, understood, and agreed to this Grievance Redressal Policy.