Privacy Policy | TRUST PILL PHARMACY

1. Introduction

At TRUST PILL PHARMACY (TRUSTPILL VENTURES), your privacy is of utmost importance to us. This Privacy Policy describes how we collect, use, store, and share your personal information when you interact with our platform and services.

By using our services, you consent to the practices described in this policy. This policy applies to all users of the TRUST PILL PHARMACY website, WhatsApp channel, and any other medium through which we interact with you.

2. Information We Collect

Identifiers: Name, phone number, email address, and delivery address.
Health Information: Prescriptions and medical details shared for order fulfilment.
Transaction Data: Order history, payment method details, and billing information.
Device and Usage Data: IP address, browser type, pages visited, and interaction logs.
Communications: Messages sent via WhatsApp, email, or support channels.

3. How We Use Your Information

To process and fulfil your medicine orders.
To verify prescriptions with licensed pharmacists.
To communicate order updates and support responses.
To comply with Indian legal and regulatory obligations.
To improve platform functionality and user experience.
To detect and prevent fraud or misuse.

4. Sharing of Information

We do not sell, rent, or trade your personal information to third parties.

Delivery partners and logistics providers.
Payment gateway providers for secure transactions.
Regulatory authorities or law enforcement if legally required.
Licensed pharmacists and healthcare professionals for prescription verification.

5. Health Information and Confidentiality

We treat all health-related information — including prescriptions, medical conditions, and treatment details — with the highest degree of confidentiality.

Health data is accessed only by licensed pharmacists and healthcare professionals directly involved in processing your order.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, disclosure, alteration, or destruction.

These measures include encrypted data transmission, access controls, and regular security audits.

7. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, or as required by law.

Transaction and prescription records are retained for a minimum of 5 years as mandated by pharmaceutical regulations in India.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, remember your preferences, and analyse platform usage.

You can control cookie settings through your browser preferences.

9. Your Rights

Right to Access your personal information.
Right to Correction of inaccurate data.
Right to Deletion subject to legal obligations.
Right to Withdraw Consent at any time.

To exercise these rights, contact us at: care@trustpillpharmacy.com

10. Third-Party Links

Our platform may contain links to third-party websites. TRUST PILL PHARMACY is not responsible for the privacy practices or content of such external sites.

11. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors.

12. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable regulations.

The updated policy will be posted on this page with the revised effective date.